Sheraton Samoa Aggie Grey's Hotel & Bungalows

We stayed here only 2 days after they reopened. The facilities are beautiful, but at our time of stay we weee clearly informed that they were only partially open, so there were a couple of tiny kinks to iron out. We still had access to a pool and beautiful buffet breakfast. We didn't dine there for dinner, but guaging from the breakfast, it would have beautiful. The beds were insanely comfortable! And staff incredibly welcoming! We have booked to stay there again in a few days time. We loved it.

We had lunch by the pool this week and both ordered the Tiger Prawns on a skewer. What arrived were not Tiger Prawns they were tiny prawns which were overcooked and tough. We complained to the staff who apologised and said they did not have Tiger Prawns. No attempt to reimburse or offer a free drink/dessert. This should not be advertised on the menu as such if they cannot supply. We were not advised they were unavailable when we ordered. This I am sure is illegal, false advertising. I mentioned it to the Front Desk as we were leaving and her response was to leave a review on their website !!!! I should add that the restaurant staff were very pleasant. We have been looking forward to the reopening of this iconic hotel but will never go back after this experience. Very sad.

We expected more from an iconic hotel that is now part of the Sheraton chain - initially put into the incorrect room - staff tried to tell us a room with no outdoor area was an upgrade, charged us nearly double and then gave us the complete run around to get repaid, tv in the room didn’t work and no compendium in room referencing the hotel’s history and promoting surrounding area. A real shame as the staff were very friendly but just didn’t seem to understand what’s required when there were issues.

Horrible, horrible construction work on the pool. So much noice and it’s a mess all over. If you love to stay inside your room all day with the doors locked, this might be the hotel for you. If you on the other hand love vacation, relaxation, a nice pool area and enjoy to be outside your room, FIND SOMETHING ELSE. When the pool is ready again, it might be a nice hotel but for now, don’t waste your time or money here. I have never experienced anything this bad before!

Our trip to Apia on 2 July 2024 was meant to be a 68th birthday celebration. We have not been back to Samoa for nearly ten years. So looking forward to staying at the new Sheraton/Aggie’s. After months of planning we arrived to find accommodation dramatically the opposite of what we had agreed and reserved with Reservations. We asked for a standard room over looking the pool. Instead we got a bungalow with no TV reception. The bathroom sink was leaking and the phone was not working. No room service. No extra pillows or extra blankets or top sheet. We had to request housekeeping to service our room. Electric kettle didn’t work. No privacy as the blinds had gaps between them, turning our bungalow into a caged fishbowl. No covered car parking as reserved. Being partly under renovation we were told the standard rooms were not available until so-called Phase 2. But they didn't bother to tell us until we arrived, claiming that they had sent a letter which could not be produced. With over six email chasers and a couple of phone calls (note the site was extremely unfriendly with no obvious phone numbers) no one mentioned any change to our original booking. There was no reminder close to travel time until we followed up via email to no avail, and subsequent phone calls. Attempts to find alternative accommodation around town were futile as Apia hotels were all booked out at the time. Painful as it was to part with over T$9,000 we had no choice but to go with it, making the best of two weeks. We asked for a discount and all we got was two ice lattes and one night's dinner. Whoopy! At our “free meal” we asked for a couple of niu drinks, but were not available. We asked for a Lemon Lime & Bitter, also not available. Was told by the waiters that they have only reopened two days prior. I find this part the most annoying. When did this become our problem as we have been charged the full price!?!? The booking should never have been accepted if the service standards could not be met. Their website should also have been clear and updated that they are only at “phase one” of their renovations. Why was this not clear??? We note with interest, the ****** is purportedly operating fine. Never again. Catherine & Latu

I would not hesitate to give 5 stars to the fantastic staff for the kindness towards the clients at any time. The food from the lounge to the restaurant deserve also 5 stars! Very tasty and great variety of dishes . A buffet for dinner different every day. But i would give only 3 stars for the cleaning in our room and also in the public areas. The main door of the toilets in the lounge are covered in hand prints. We used in our room a cup. It was not cleaned or replaced but just rinsed and put back in the cupboard. The toilets were not clean upon arrival. The bassin tap needs to be mended and the bath is in a terrible state. We also found all cushions on the restaurant chairs very dirty. All covered in stains. But still. We will come back and will recommend this establishment for a short or long stay !!